Customer Care

FAQs

We can’t make any promises, but we’ll give it our best shot. Email us ASAP at info@rac.store for any changes regarding size, color, style, shipping address, or order cancellation. Unfortunately, we can’t add items to your order after it’s already been placed. Please note: If you ordered a SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.

All sale items are non-refundable and are not eligible for exchange.

Send us an email atinfo@rac.storeand our customer experience team will take great care of you. You can expect a reply from us within 24-48 business hours during our business hours – M-F from 9AM-5PM PST.

Please double check that the shipping address you used matches your location. If so, check with your neighbors to make sure someone near you didn’t receive your package by mistake. We offer Route Package Protection on every order, which covers items/packages that are lost, stolen or damaged in transit. If you paid for Route Package Protection and you cannot locate your package, please visit this page within 15 days of the noted delivery date to file a claim. For more information on Route Package Protection, please click here. If you have any questions or need further assistance, please email info@rac.store.

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