FAQ

GENERAL QUESTIONS

Who is Crease group?

Founded in 2012, Crease Group has delivered over 5.5 million unique pieces of apparel & accessories to over 75 brands in 4000+ stores and has since established themselves as the leading full-service apparel design & manufacture company co-operating with enterprise and emerging brands across the globe. Vertically integrated from design to delivery, we set out to create a platform for brand’s to succeed.

Who are some of Crease Group's clients?

We have literally helped over a 75 of the most coveted creators, brands and companies from all over the world with their designs and manufacturing with our products sold in over 4000 stores across the US

Some of the more popular ones include:

Kevin Hart

Seth Rogen

HousePlant

Gran Coramino

Xponential Fitness

Season 10 by Shayla Mitchell

Taylor Hill

Hank Laporte

Good Park by Taylor Phillips

Off/Script

Firas Zahabi

Daily Drills

House of Dreamer

NAPD

Jetset Pilates

What are the advantages of choosing Crease Group?

We build legacy brands that stand the test of time. Our signature suite of services is strategically focussed on creating successful, sell-out collections for our brands & clients. We focus on building the product your brand needs whilst being firmly US based, with sustainable solutions and low MOQ’s.

What does your process look like?

We approach each project with our streamlined three-step process.

  1. Product Design:We design industry leading, world-class apparel and accessories for our clients. Our experienced design team create 2D or 3D tech-packs to bring your designs to life, ready for development. Lead time: 7 days.
  2. Product Development & Sampling: In this step we develop the designs into the physical collection. Samples are delivered for you to approve. Design day to review collection. Lead time: 21 days.
  3. Production: We will produce your order, ready for sale & distribution. Lead time: 30-60 days.

PRODUCTION

WHAT ARE YOUR MINIMUM ORDER QUANTITIES?

Our minimum order quantity starts from 100 units per color/per style and varies by product. 

Headwear: 100 units per color, per style

Clothing: 300 units per style, 100 per color

Bags & Leather Goods: 300 units, 100 per color

Socks: 500 pairs per color, per style

For custom hardware, fabrics, trims, notions, dyeing, printing, and embroidery, different MOQs may apply.

Typically for new brands our minimum opening order is a total of 500 pieces. 

WHAT IS YOUR MONTHLY ORDER CAPACITY?

Our monthly order capacity is 100,000 pieces for knit garments, 60,000 for woven garments, 200,000 for headwear and 30,000 for bags. 

WHAT ARE TECH PACKS AND WHY ARE THEY REQUIRED?

A tech pack (short for technical pack) is like a blueprint that contains all the technical specifications to make your clothing design.

It’s a document for both designers and clothing production teams when developing and manufacturing a design, as it serves as the central point of reference and helps communicate every detail of the design.

Without tech packs, there may be a misunderstanding of how the garment should be made and the end result may turn out differently from what is expected.

CAN I PROVIDE MY OWN TECH PACKS, PATTERNS & SAMPLES?

You can provide your own tech packs and samples.

Do note that tech packs provided are required to have technical drawings, construction notes, dimensions, size charts and material and components listed.

For patterns, we prefer create our own due to software compatibility and the ease of speed for changes.

CAN YOU CREATE TECH PACKS FOR ME?

Yes, we definitely can do that for you.

We specialise in creating tech packs for our clients for different types of categories.

WHAT PRODUCTS DO YOU NOT MAKE?

We are not able to make the following types of clothing:

  • Wedding Gowns
  • Costumes
  • Haute Couture
  • Skiing Gear
  • Gloves

WHAT CATEGORIES DO YOU SPECIALISE IN?

We specialize in the following categories

Clothing

Menswear – Knit & Woven

Womenswear – Knit & Woven

Kidswear – Knit & Woven

Sportswear – Knit & Woven

Swimwear – Knit & Woven

Headwear

Bags

Socks

Custom Packaging

  • Printed Poly Mailers
  • Printed Ziplock Bags
  • Printed Canvas / Muslin Bags
  • Printed Boxes / Cartons

Woven & Printed Labels

Printed Hang Tags 

WHAT IS FULL PACKAGE MANUFACTURING?

Full Package Manufacturing or Full-Service Manufacturing is a complete manufacturing solution from start to end.

It Includes assistance in the following areas:

  • Consultation
  • Sourcing
  • Product Development
  • Prototyping/Samples
  • Bulk Production
  • Quality Control & Testing
  • Shipping

CAN I ORDER SAMPLES BEFORE ORDERING IN BULK?

Yes, you can order samples first before producing the designs in bulk.

Our process is to create first prototypes and iterate until they are correct before producing them in bulk.

DO YOU OFFER READY-MADE CLOTHING?

No, we don’t offer ready-made clothing as we are a custom clothing manufacturing service provider.

DO YOU SEND FABRIC OR MATERIAL SAMPLES?

We don’t send physical samples of the materials to review but will instead send you videos and photos of our recommendations for each design.

There will be a few different types of fabric we will recommend for each design based on a few characteristics like:

  • The thickness of fabric in GSM
  • The handfeel of the fabric
  • Type of fabric (for example fleece or terry fabric for hoodies)

ARE YOU GUYS ABLE TO CREATE DESIGNS FOR ME?

Yes we can help you to create the designs based on your sketches or images of styles you like.

HOW MUCH DO YOU CHARGE FOR SAMPLES?

Sample charges vary on the design and complexity, it will be easier to get a whole overview of the cost after you submit an order form.

ARE MY DESIGNS PROTECTED?

We do not sell or reveal any designs to other customers.

We can sign a non-disclosure agreement to keep your information confidential and we will not divulge your designs and information to other customers.

WOULD YOU KEEP THE DESIGNS SO THAT I CAN ORDER MORE IN THE FUTURE?

We will keep the tech packs and patterns so you can reorder them in the future and it’s advisable to send us the garment for reference.

Do note that as we purchase fabrics from other suppliers, some fabrics may not be in stock after a few years.

WHAT HAPPENS IF I RECEIVE DEFECTIVE ITEMS?

For defective items, we will issue a refund for the affected pieces.

Usually, there shouldn’t be too many defective pieces as we manage each step carefully and do QC for samples, fabric and after production is completed.

WHAT ARE THE BENEFITS OF USING YOU GUYS VS DOING THIS ON MY OWN?

Doing everything yourself takes time, knowledge and time management to be able to start and run it successfully.

Working with an experienced team will help you to de-risk costly mistakes, and free up your time to focus on the value creation activities for your business.

It will also allow you to have a manageable workflow to build a strong foundation for your business.

HOW DOES OUR PRICING WORKS?

We are a cut & sew manufacturer so we create everything from scratch. As such, there will be charges for different services/products.

  1. There are charges for the following:
  • Product Design – Tech Pack
  • Product Development – Sampling
  • Bulk Production Unit Cost (inclusive of fabric + cut & sew + decoration)
  • Labels, Tags & Custom Packaging
  • Shipping of samples
  • Shipping of bulk production + duties/taxes

The exact pricing will depend on your design complexity, fabric required & order quantities as there are many variables involved.

We suggest that you send us your tech packs or fill in our order form in order to get a price estimate.

GETTING STARTED

DO I NEED TO BE TRAINED IN FASHION TO START A CLOTHING BRAND?

No, you don’t necessarily have to be trained in fashion to start a clothing brand, as you have the right team and systems in place.

Not to worry, we have helped many clients who are not designers or familiar with sewing to launch their brands. The most important thing is to know your vision and ideas clearly so our team can help you.

We specialise in technical design, sourcing and manufacturing, which means you can provide us with sketches or images from other brands as a reference and we can take care of the rest.

Our design team will use these details you provide to create tech packs, which will have the sketches of your design, design details and fabric recommendations.

WHAT DO I NEED TO PREPARE TO START?

Table of Contents

Branding Files

Your logos in vector files format like .AI, .PSD, .EPS, .SVG or .PDF.

Designs

Tech packs or if you don’t have them, at least 3 high-resolution reference images in different views or sketches.

Artwork Files

Files for print, embroidery, notions and packaging must be in a vector file format with dimensions stated.

Sizing

A size chart of garment measurements for each design. Do note that body measurements can’t be used.

LEAD TIMES

WHAT IS THE LEAD TIME FOR THE ENTIRE PROCESS?

It will take 4-6 months for the entire process, excluding delivery.

This is applicable for orders which do not require custom fabric development.

WHAT ARE THE LEAD TIMES FOR EACH PROCESS?

These are the typical lead times for projects that do not require the development of custom fabrics, trims and notions.

Product Design: 7-10 days

Product Development & Sampling: 21 days

Bulk Production: 6-8 weeks

Quality Control Checks: 2-3 days

Packing & Shipping: 2-3 days

WHEN DOES THE LEAD TIME FOR SAMPLE AND PRODUCTION START?

The lead time for samples starts when all the details in the tech packs are finalised and approved by the client and when project prepayment is received.

For production, the lead time starts once the pre-production samples are approved and the deposit payment is received.

WHAT ARE THE LEAD TIMES FOR REORDERS?

Lead time for reorders will take about 30-45 days for production.

WHAT IS THE LEAD TIME FOR FABRIC PRODUCTION?

For custom fabric orders, the lead times are:

Samples: 10 days

Production: 10 days

CAN WE DO RUSH ORDERS?

No, we are not able to do rush orders as the manufacturing process requires a lot of attention to detail and each part of the process has to be completed before the next step can happen.

MANUFACTURING

WHAT IS THE QUALITY CONTROL PROCESS?

Our QC Process is this:

After production is completed, we check 30-40% of all the pieces ordered.

What we check for:

  • Measurements fall within the acceptable allowance based on the approved graded size chart measurements
  • The fabrics & colours are correct
  • Print / Embroidery / Decoration size & position
  • Defects like stains, tears, holes, discolouration, snags
  • We also check the trims, notions, and labelling position

IS YOUR FACTORY ETHICAL?

We are committed to ethical fair trade practices to prevent the exploitation of workers or natural resources in the manufacturing of clothing.

Our factories do not have forced labour practices, which means that no one is forced to work overtime against their wishes and if they do work overtime, there is an extra overtime pay allowance.

The manufacturing facilities are equipped with proper lighting & sanitation facilities and the working conditions and equipment are safe as possible to prevent work-related injuries.

Some examples are that there are no exposed electrical wiring/sockets, there is sufficient space between workstations, and safety equipment like steel mesh and gloves and facemasks are available for use.

DO YOU WORK WITH THIRD PARTY SUPPLIERS?

Yes, we do work with third-party suppliers and service providers on some processes like printing, embroidery, labels and packaging.

DO YOU PROVIDE CUSTOM WASH, DYEING AND OTHER TREATMENTS?

We offer custom washes like softener, vintage, sand wash, custom colour dyeing and distressing techniques.

Please enquire with us to check if the technique is suitable for the design and fabric.

DO YOU PROVIDE SIZE GRADING FOR ALL SIZES?

We provide grading for all sizes, the grading will be done and based on the sample approved for fit and production.

WHAT IS A GARMENT MEASUREMENT CHART AND IS IT DIFFERENT FROM A SIZE CHART?

Garment measurements refer to the measurement of different measurement points of a sewn garment.

Size charts are usually body measurements of average body shape for each different size and can have variance due to different body shapes.

Most garment measurements are bigger than the wearer’s body measurement as they will need to have allowance in order for the wearer to put on the garment and allow for movement.

CAN I GET SAMPLES MADE FOR EVERY SIZE?

You can get samples made in every size, but there will be additional charges for each sample created.

DO YOU PRESHRINK THE GARMENTS?

We preshrink all fabrics before cutting & sewing them for bulk production, to reduce shrinkage to acceptable levels when you received and wash the final product.

WHY IS THERE A SLIGHT COLOUR DIFFERENCE OF THE SAME FABRICS IN DIFFERENT BATCHES/ORDERS?

Most orders are made using in-stock fabrics from wholesalers and mills.

Due to the time gap when the fabrics are purchased for sample and production, there may be some tonal (1-2 shades darker or lighter) difference in colour and fabric weight (+/- 10%).

This is due to fabrics being produced, dyed & processed in different batches.  This also applies to custom dye jobs as the fabric bought for samples and production may be from different production batches.

IS IT POSSIBLE FOR ALL THE DIFFERENT FABRICS TO HAVE THE SAME COLOURS?

As we source stock fabrics, they will come in colours that are determined by the fabric suppliers.

Also, the colour options may differ on different fabrics as they may come from different suppliers.

Usually, the number of colour options will range from 15 to 60 colours, depending on the popularity of the fabric. Popular & common fabrics like jerseys for t-shirts and terry for hoodies will come in more colours.

WHAT IS THE GARMENT SAMPLING PROCESS

The process for sample-making is:

Pattern Development

Purchase of fabrics & trims for samples

Cut & Sew of sample

Printing / Embroidery

Quality Control Check

Do note that tech packs have to be finalized and completed before starting on the pattern development. 

PRINTING

GENERAL PRINTING INFORMATION

Table of Contents

Accepted File Types

Adobe Illustrator (.AI)

Adobe Photoshop (.PSD)

Vector (.EPS)

Print Size

Your designs should be adjusted to the correct size of the print required.

If you want the print to be 30 * 30 cm, please make sure the dimensions in the file are adjusted to 30 * 30 cm.

Please also indicate the dimensions of your required print size.

Outlining Your Text

If you are creating your files in Adobe illustrator, please outline your text or provide us with the font files.

Colour Format

Please send your files in CMYK or RGB colours format.

Colour Matching

We will assist with Pantone colour matching with your print files to the inks used for printing on fabric but we can’t guarantee the exact match will always be achieved.

The colours of the artwork can differ from what is viewed on a computer on a screen or a printed paper to what is printed on the fabric. This is due to different colour calibrations for every monitor and there is no universal colour calibration for computers.

It will also be beneficial if you can provide PANTONE coated colours for your print colours.

Print / Instructions

If you have specific requirements on how you want the placement, scale/size, repeated patterns, all-over prints, and the direction of print artwork, please confirm these details in advance of sampling so that we can get the actual sample made to your instructions.

Repeat / Seamless Patterns

If you have specific instructions on how you want the placement, scale/size, repeated patterns, all-over prints, and the direction of print artwork, please confirm these details in advance of sampling so that we can get the actual sample made to your instructions.

COLOUR SYSTEM USED FOR MANUFACTURING, PRINTING, DYEING

For dyeing, we use Pantone TCX. For printing, we use Pantone Coated colour system.

WHAT KIND OF PRINTING OPTIONS DO YOU OFFER?

We offer the following printing options:

Screenprinting

Dye Sublimation

Digital Printing

DTG Printing

Heat Transfer Print

Pigment Printing

CAN I PROVIDE MY OWN GARMENTS FOR PRINTING?

No, we do not offer printing as a stand-alone service and can only print on our garments.

WHAT PRINTING METHOD DO YOU USE FOR ALL-OVER PRINTS?

We will use either digital or screen printing for all-over prints on cotton, cotton-poly blend fabrics.

For Rayon, Tencel, Modal, and other cellulose fabrics, we use digital printing.

For polyester fabrics, we will use sublimation printing.

WHAT INKS DO WE USE FOR SCREEN PRINTING?

For Screen Printing on light-coloured fabric, we will use water-based inks.

For Screen Printing on dark-coloured fabrics, we will use plastisol inks.

WHAT INKS DO WE USE FOR DIGITAL PRINTING OR DIRECT TO GARMENT PRINTING?

We use water-based inks for both digital printing and Direct To Garment Printing.

CAN EMBROIDERY BE DONE ON THE PRINTED PART OF THE GARMENT?

Embroidery can only be done on garments that are sublimated printed.

CAN RIB COLLARS BE PRINTED?

Do note that collar ribs cannot be printed due to the unsuitability of the ribbing fabric.